By Philip Lay, Senior Advisor, The Chasm Group LLC By now it is a well-known fact that successful platform businesses enjoy faster growth and (much) greater valuations than more conventional product companies. The most

By Philip Lay, Senior Advisor, The Chasm Group LLC Synopsis: Why are churn rates in B2B SaaS companies so high, and why is expansion in major accounts so haphazard? For whatever reason, management teams